Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We take your privacy seriously and are committed to safeguarding your personal information.  

 
 

1. Information We Collect:

  • Personal Identification Information: Such as your name, email address, phone number, date of birth, etc., which you provide when using our website or services.
  • Health-related Information: If you use our telemedicine services, sensitive information such as your medical history and current health conditions may be collected. This information is kept strictly confidential.
  • Transaction Information: When you purchase products from our online store or pay for services, your transaction details (such as payment method and transaction amount) are collected.
  • Usage Information: Information about how you use our website and services may be collected, such as the pages you visit, the duration of your visit, and the links you click.
  • Device Information: Information about your device may be collected, such as device type, operating system, IP address, etc.

2. How We Use Your Information:

  • To provide and manage our services to you (such as appointment booking, virtual consultations).
  • To process your orders and arrange for shipping (if you have purchased products from the online store).
  • To communicate with you (such as appointment confirmations, service updates).
  • To improve our services and personalize your experience.
  • To maintain the security of our website and prevent fraud.
  • To comply with legal obligations.

3. Security of Your Information:

We take reasonable measures to protect your personal information. These include using data encryption, firewalls, and secure servers. We train our staff on data protection policies and grant access to your information only on a need-to-know basis.

4. Sharing Your Information with Third Parties:

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party service providers (such as payment processors, video calling platforms, shipping companies) who assist us in operating our website and services. These providers are only permitted to access the information necessary to perform their services and are obligated to keep the information confidential.  
     
  • Legal Obligations: If required by law or as part of a legal process, we may disclose your information.
  • Business Transfers: If our business is merged with or acquired by another entity, your information may be transferred to the new entity.

5. Cookies and Other Tracking Technologies:

We may use cookies and other tracking technologies on our website to enhance your user experience and collect usage data. You can control cookies through your browser settings.  

 

6. Your Rights:

You have certain rights regarding your personal information, including the right to:  

 
  • Request access to your information.
  • Request correction of inaccurate information.  
     
  • Request deletion of your information in certain circumstances.
  • Object to the processing of your information.

To exercise these rights, please contact us.

7. Data Retention Period:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for a longer period if required by law.  

 

8. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.  

 
 

9. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at:  

 

[Clinic Name] [Clinic Address] [Clinic Phone Number] [Clinic Email Address]

This Privacy Policy was last updated on [Date].